If the 3D model seems slow, takes longer than expected to load, or does not load at all, here are a few things to check:
1. Check your internet connection
A stable, high-speed connection improves performance, especially when loading large models with detailed assets and media.
2. Use a supported browser
Enaimco works best on the latest versions of Google Chrome or Microsoft Edge.
Close other heavy browser tabs or applications that may consume resources.
3. Ensure your hardware meets requirements
For the best experience, use a modern laptop or desktop with the following recommended specs:
8+ GB RAM
Dedicated graphics card
Current operating system updates
See Minimum system requirements for Enaimco for the full list.
4. Check for a GPU if you are on a virtual machine
The 3D model is rendered locally using your machine's graphics hardware, so a GPU is required. Almost every modern PC or laptop has one, but virtual machines and remote desktops frequently do not — general-purpose VM sizes such as Azure's Dasv5 series have no GPU at all, dedicated or integrated, and cannot display the 3D model.
If you access Enaimco through a remote desktop and the model will not load, ask your IT team whether your VM has a GPU. GPU-enabled options are available on every major cloud — on Azure, for example, the NVads A10 v5 or NVads V710 v5 series. We're happy to send specific recommendations your IT team can review.
5. Try refreshing
Sometimes a quick browser refresh or restarting your session resolves temporary performance issues.
6. Still slow?
If the model continues to load slowly after checking the above, reach out to the Enaimco team.
We can help assess your environment and suggest optimizations or investigate if there's a backend issue.